top of page

Be a Certified Registered Central Service Tech

Public·18 members
Bruno Salustiano
Bruno Salustiano

Sky Q Won 39;t Download


Sky Q Won't Download: How to Fix It




Sky Q is a subscription-based TV service that combines traditional TV with on-demand services and several third-party apps. You can download your favorite shows and movies using the Sky Q box and watch them offline or on the go using the Sky Go app. However, sometimes you may encounter a problem when trying to download content on your Sky Q box. You may see a message saying "download failed" or "error downloading" or nothing may happen when you select a show or movie to download.


This can be very frustrating, especially if you want to watch something that is not available on live TV or catch up on something that you missed. Fortunately, there are some possible solutions that you can try to fix this issue and enjoy your downloads without interruptions.




sky q won 39;t download



Causes of the Download Failed Issue




Network problems




One of the most common causes of the download failed issue is a poor or unstable internet connection. If your broadband speed is too slow or your router is not working properly, you may not be able to download content from Sky Q. You may also experience buffering, freezing, or pixelation when watching live TV or streaming content.


Box issues




Another possible cause of the download failed issue is a faulty or outdated Sky Q box. If your box has a hardware problem or a software glitch, it may not be able to communicate with the Sky servers or process the downloads correctly. You may also notice other issues such as slow performance, missing recordings, or error messages.


Content issues




A third possible cause of the download failed issue is related to the content itself. Some shows or movies may not be available for download due to licensing restrictions or technical difficulties. For example, some live events or sports may not be downloadable or may expire soon after they are broadcasted. You may also encounter errors if the content is corrupted or removed from the Sky Q library.


Solutions for the Download Failed Issue




Restart your Sky Q box




The first and simplest solution that you can try is to restart your Sky Q box. This can help to clear any temporary issues or glitches that may be affecting your downloads. To restart your Sky Q box, follow these steps:


  • Press and hold the standby button on your Sky Q remote until the red light flashes.



  • Wait for a few seconds and then press the standby button again to turn your box back on.



  • Wait for the box to reboot and then try to download the content again.



Check your internet connection




The next solution that you can try is to check your internet connection and make sure that it is working properly. To do this, you can use the Sky Q network diagnostic tool. This tool can help you to test your broadband speed and signal strength and to troubleshoot any problems. To use the Sky Q network diagnostic tool, follow these steps:


  • Press the Home button on your Sky Q remote and then select Settings.



  • Select Status and then Network Connection.



  • Select Test Network Connection and then wait for the results.



  • If you see any issues or errors, follow the on-screen instructions to fix them.



  • If everything is OK, try to download the content again.



Update your Sky Q box




Another solution that you can try is to update your Sky Q box to the latest software version. This can help to improve the performance and functionality of your box and to fix any bugs or errors that may be causing the download failed issue. To update your Sky Q box, follow these steps:


  • Press the Home button on your Sky Q remote and then select Settings.



  • Select System Info and then Software Version.



  • If you see a message saying "Software update available", select Update Now and then wait for the update to complete.



  • If you don't see a message, select Setup and then Software Download.



  • Select Confirm and then wait for the download to complete.



  • Once the download is done, select Restart Now and then wait for the box to reboot.



  • Try to download the content again.



Delete and re-download the content




Sometimes, the download failed issue may be caused by a corrupted or incomplete download. In this case, you can try to delete the content from your download queue and then download it again. This can help to ensure that you get a fresh and error-free copy of the content. To delete and re-download the content, follow these steps:


  • Press the Home button on your Sky Q remote and then select Recordings.



  • Select Downloads and then find the content that you want to delete.



  • Press the Delete button on your Sky Q remote and then confirm your choice.



  • Go back to the Sky Q menu and then find the content that you want to download again.



  • Select Download and then wait for the download to complete.



Change your download preferences




Another solution that you can try is to change your download preferences and switch between different formats. Depending on the content and your Sky Q box, you may have the option to download in standard definition (SD), high definition (HD), or ultra-high definition (UHD). Sometimes, changing the format may help to resolve the download failed issue, especially if your internet connection is not fast or stable enough to support higher resolutions. To change your download preferences, follow these steps:


  • Press the Home button on your Sky Q remote and then select Settings.



  • Select Setup and then Preferences.



  • Select Download Format and then choose between SD, HD, or UHD.



  • Try to download the content again.



Use the Sky Go app




The last solution that you can try is to use the Sky Go app on your mobile device instead of your Sky Q box. The Sky Go app allows you to stream or download content from Sky Q on your smartphone or tablet. You can use it as a workaround if you are having trouble downloading content on your Sky Q box. To use the Sky Go app, follow these steps:


  • Download and install the Sky Go app from the App Store or Google Play Store on your mobile device.



  • Open the app and sign in with your Sky ID and password.



  • Find the content that you want to download and tap on it.



  • Tap on Download and then choose between SD or HD format.